hi, i'm garrison
I'm a hybrid designer who enjoys data deep dives and interviewing people to find the stories and patterns that drive human-centered decision-making for innovative teams at Capital One, Informa, NASA Jet Propulsion Lab, and Oregon State.
work
Capital One
Alternative Single Sign-On
Concept testing and validation of alternative sign-on flow for new and existing customers
Capital One
Digital Account Opening
Multi-channel user research to digitally transition small business account opening
Informa
Digital Banking Hub
Heuristic evaluation to revise an internal dashboard application
NASA JPL
Universal Software Catalog
Evaluation and redesign of lab software catalog with user interviews + Figma
UCI Medical Center
Interactive Clinic
Experience design for patient onboarding and breast cancer education
OSU Robotics Lab
Human-Centered ML
Automated survey design in Qualtrics with data transformation in Python
side of desk
Patient Zero VR
Hughes Media Lab
Usability evaluations and testing pipeline for an educational virtual reality game
Versatile
Global Game Jam
Project lead and illustrator for storytelling-based tabletop card game
Hot Brass
Fellow Traveler
Unofficial heuristic evaluation for an in-development multiplayer strategy game
Education DB
UXPA Los Angeles
Survey and card sort for a user experience design training and educational program database
testimonials
"
During our time together at Capital One, Garrison was such a pleasure to work with and so knowledgeable about the UX research process — while helping me with my research, he always approached each study with the thoughtfulness and rigor as if it were his own. And with each insightful and intentional question, it was apparent that he was always putting the customer first. Garrison has a hunger for user centric design and I’m excited to see where it takes him!
― Allison Richards (Principal Product Designer)
Capital One